Some of these skills include excellent communication both in speaking and writing as well as a friendly approach. Knowledge of using a computer and the internet is obviously important. Some employers prefer you to have high school degree or the equivalent. The more education you have the higher paying position will be.
You will also need good interpersonal skills and you must be able to maintain an excellent customer relationship. Most companies require the ideal candidate to type at least 60 words per minute as well as good research abilities. You can take typing tests on the internet to demonstrate your skill prior to applying for such jobs.
Many recruitment agencies offer freelancing positions to qualifying candidates. You should register with a reputable agency so that the most suitable job can be matched depending on your skills and experience. However, bear in mind that there is a lot of competition in freelancing positions as there are numerous job-seekers looking for stable employment that they can do from home.
As online customer service jobs are highly in demand, be prepared for refusals and appraisals from your agency. It is best to email your resume to more than one or two recruitment websites and make sure you read the terms and conditions of pay and hours of work before acceptance. With the advanced technology of the internet, there are many ways you can contact your prospective employer such as via Skype, G talk or Yahoo Messenger. Instead of waiting patiently for response, you can now use the fastest mode of communication to contact web-based companies.